Refund Policy

We have a ‘no refund policy’ on services  and protect your purchases with our iron clad guarantee .

The Komao Hair Salon Guarantee

If in the unlikely event that you are not completely satisfied with the results of your service, please tell us so we can put it right.

Not only will we re-do it for FREE but we will also credit your account with a FREE future service!

We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.

On Products

If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 7 days based on minimum usage at home and that you have followed the right usage instructions.

Vouchers/Packages Puchased Online

Refunds are offered within 5 days of your online purchase prior to redeeming any services by emailing your request to or calling the salon. Please Note  if you have booked your service at the salon we require 48 hours notice to cancel , Failing to do so will invalidate your voucher or any refund.